When they keep calling, I get irritated and I’m less likely to respond.
On the whole, I respond via email to any phone messages and add the occasional reminder about calls not being ideal. But they just keep calling!: If Miss Manners had to guess, she would say that you are a doctor, a plumber or some other profession without whom other people think they cannot survive. No one in sales would be so openly indifferent to customer service .
You could, nevertheless, benefit from a more positive pitch. Every customer is important to you — so important that you make it a policy: 1. not to interrupt a job by taking non-emergency calls; 2. to document everything, so as to minimize mistakes and miscommunications; and 3. to respond promptly, if briefly, to customer emails.
Putting it this way will save you from having to defend why you do things the way you do. But what will really make a difference is demonstrating to customers that an email is the only way to get a quick response.My daughter is at the age when she is being invited to a lot of weddings, some of which are out of town.
She has a job, but her budget is limited, and some of these invitations require her to pay for travel and lodging. This means she is not able to give as generous a gift as she might to a couple whose wedding is local. She worries that it is rude to attend the out-of-town events and give a smaller gift, rather than skip the travel and send a more generous gift. Is there any guiding rule here?That the thoughtfulness of the gift, not its cost, is all that matters to a right-thinking bride whose wedding is worth attending.
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