The fraudsters create Google Ads to make sure their fake phone numbers appear at the top of search results.
Whether you're locked out of your Facebook account or trying to rebook a flight, your instinct might be to call customer to fix your problem -- but as experts warn, the person on the other end of the line could be a scammer.
Finding a real human being to assist you is easier said than done, with most large companies preferring customers go through their website's self-help system. Companies may bury their customer service phone number, or may not have one at all. And when information is hard to immediately find, many folks turn to Google., some scammers are using Google to masquerade as legitimate companies' customer service departments.
Also: keep calm and slow down. Scammers love it when their potential victims are in a hurry or are running on high emotions -- and if a consumer is trying to find help with a frustrating problem quickly, they're primed to be scammed.A: If an operator answers with "customer service" or "help line" but does not say the name of the company, be on alert. Scam operations sometimes use the same phone number for multiple fake listings.
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