Problematic phone update causing surge in accidental 911 calls. Here's how to fix it KaneGovernment
Bumpy travels and a recent software update for Android cellphone users continue to ignite an onslaught of bogus 911 calls to Kane County and other emergency departments. Users can solve the problem in seconds for most phones.
In researching the surge, Guthrie tuned into a national upswing in what's known as"abandoned calls." That's when a phone dials 911, but when the emergency operator answers, no one is on the other end -- just an open line. The problem for 911 telecommunicators is they must follow up on every call, even accidental dials or if someone hangs up.In one recent 8-hour shift, KaneComm fielded 25 such bogus or abandoned calls.Kane County isn't alone.
by signing up you agree to our terms of service Guthrie said the button mashing can occur during any jarring activity, such as placing a phone in a cup holder while mowing a lawn or attaching it to a bike or off-road vehicle while riding.
Guthrie said the emergency call features on cellphones are"extremely useful." She's not advocating for anyone to disable the SOS features of either Android or iPhones. But she called on better education about the features and what to do if an accidental call to 911 occurs.
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