Jurors agreed Charter forged a terms of service agreement.
According to lawyers for the family of Betty Jo McClain Thomas, the massive award was assigned by a jury in July for two reasons: “systemic safety failures that led to the robbery and stabbing death of an 83-year-old woman by a cable repairman and for using forged documents to try to keep a jury from hearing the lawsuit.”Charter submitted a terms of service agreement Thomas had supposedly agreed to that was supposed to have been pulled from its database.
Lawyers for the family argued Charter failed to verify Holden’s prior employment history, which would have revealed a history of being fired for misconduct and forgery. Holden also reached out to his supervisors in the days prior to the murder asking them for money and making written requests for help due to his financial distress, family problems, and mental state.
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