Over three years, thousands of passengers were stuck on the carrier's planes in violation of federal rules, regulators found.
The U.S. Department of Transportation said Monday it is fining American Airlines $4.1 million for unlawfully keeping passengers stuck in planes on the tarmac for lengthy periods of time.
American Airlines violated the DOT's rule prohibiting airlines for keeping passengers on planes for tarmac delays lasting three hours or more, the department said in aThe fine is the largest civil penalty ever issued for tarmac delay violations, according to the agency. Passengers are owed more than $2.5 billion in refunds related to the delays.
Between 2018 and 2021, 43 domestic American flights sat on the tarmac for lengthy periods of time without allowing passengers to deplane, a violation of Transportation Department rules, the agency's Office of Aviation Consumer Protection found. "This is the latest action in our continued drive to enforce the rights of airline passengers," U.S. Transportation Secretary Pete Buttigieg said in a statement."Whether the issue is extreme tarmac delays or problems getting refunds, DOT will continue to protect consumers and hold airlines accountable."There are exceptions to the federal rules aimed at deterring airlines from keeping travelers confined on departing flights.
The airline also did not provide customers with food or water, which is required, during the delays, according to the agency. Most of the delays, which affected roughly 5,800 passengers, occurred at Dallas Fort Worth International Airport, the regulators said.Thanks for reading CBS NEWS.Please enter valid email address to continue
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