Many Starbucks baristas hate pay-it-forward lines. What do you think? 👀
” have littered the subreddit for years. Both workers and customers alike either love the lines or hate them, with seemingly more leaning on the negative side, at least online.
To get an idea of why this seems like such a touchy subject for so many, TODAY.com spoke to current and former Starbucks baristas about their feelings on pay-it-forward lines in the drive-thru lane. “I played the game once and tried to get the highest PIF line I could; I got over 50 and stopped counting,” the worker says, adding that the lines, while well-intentioned, may put a wrench in the system depending on who is working at the drive-thru line that day.
“The few times I go to Starbucks in my off time, I will tip my baristas. I tip as often as I can whenever someone is making me food or concessions,” he says, adding that he takes making a stranger smile as his reward most of the time. “My company doesn’t promote tipping. So why would I expect my customer to promote tipping?”When reached for comment on the pay-it-forward phenomenon at Starbucks, a company spokesperson tells TODAY.
“Pay it forwards can confuse that order, then I’m accidentally charging people for the car behind them because I forgot there was a pay it forward after walking away to add whip to something or switch a keg. Then those people want a refund,” she explains.
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