According to its latest survey of workers, Mercer said 48 percent of respondents are looking to leave their jobs. And of those polled making less than $30,000 a year, 58 percent said they’re eyeing the door.
And aside from not feeling supported, valued or heard, respondents said “they are exhausted by repetitive and physically demanding jobs,” the authors of the report noted, adding that many retail and hospitality jobs “are customer-facing, and employees have to be always ‘on’ and cheerful, even while customers are increasingly negative and demanding, taking out their frustration over supply shortages, price increases, under-resourcing and/or dissatisfaction with health and safety policies.
To put the data results into perspective, Mercer said hospitality and retail workers “didn’t get to stay home during the pandemic — some were laid off, and the rest went to work, wore masks, installed glass barriers and kept the consumer economy afloat.” Then, in late 2021, “the industry was hit with supply chain issues and labor shortages, followed by the war in Ukraine and now, inflation.”
“Covering monthly expenses remained the top concern since last year, but respondents now indicate that they’re nearly twice as concerned about that as any other item,” Mercer noted.
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