When I told the lady at the ticket counter about the confusing pop-up on the app, she just said it “must be a technical glitch” — not exactly the level of concern I’d hoped for.
As of mid-February, Breeze offered nonstop service between San Francisco and Cincinnati; Louisville, Kentucky; Provo, Utah; San Bernardino; and Richmond, Virginia. This past Thanksgiving, my family and I flew from SFO to Charleston nonstop; on the way back, the plane landed in Louisville, but we stayed in our seats. Currently, all of Breeze’s flights between SFO and Charleston have a stop midway but no deplaning.
Our four round-trip tickets, departing Saturday before Thanksgiving 2022 and returning the Saturday after the holiday, cost $2,438. I didn’t shop around, though, since Breeze was the only airline that could get my family to Charleston and back without plane changes.Breeze Airways was the first American airline to forgo a phone line for its customers.
But the lack of a phone number became a problem when our flight was delayed that Friday. That morning just before 6 a.m., I received a text that the departure time was bumped from 12:25 p.m. to 1:45 p.m. I logged into the app for more details and got a pop-up alert claiming the new departure was 3 p.m.
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