They shared with DeAngelis what it was like being the last voice many of those lost heard that horrific day.
In the seconds after the attack on the World Trade Center, countless calls from the Twin Towers flooded the city's Public Safety Answering Center. On the other end of the phone, answering the calls for help were police communications technicians, like Pauline Noble.
As Noble and other 9-1-1 operators took in the calls, Rashawne Haynes was among those dispatching first responders to the scene. "They're our lifeline. Without them, without communications in something as chaotic as that, we would have definitely lost more people than we already did," said Det. Robert Zajac, of the NYPD Emergency Service Unit. CBS New York one-one-one: Mayor Eric Adams says images of 9/11"never left" and influence his leadership today
"It's a bad day for the police department, and the guys we knew and lost, and all the other civilians that were lost," said Ragione."But like Bobby will say, 25,000 people were rescued that day."
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