VW to provide 5 years of free vehicle tracking after mishandled carjacking
, VW will provide five years of free Car-Net Safe & Secure connected emergency services in the US — including automatic crash notifications, emergency assistance, stolen vehicle locator, and anti-theft alerts — for “most model year 2020 to 2023 vehicles.”
On February 23rd, a Volkswagen Atlas belonging to a pregnant mother was stolen from a driveway in a violent carjacking in Libertyville, Illinois, with her two-year-old child still inside the car. When local law enforcement contacted VW’s Car-Net service to obtain the vehicle’s tracking information to find the abducted toddler, a representative informed the police that the vehicle’s free trial had lapsed, and refused to help until a $150 fee was paid to restart the coverage.
. “Obviously, it’s a major concern when there’s information that could potentially save a life and there are major hurdles that one has to jump over to try to get that information.”Image: VolkswagenSun Times
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