In an email sent to employees late Monday, United CEO Scott Kirby said the shortage of air traffic controllers was caused by the FAA, leaving the airline defenseless in dealing with the chaotic weather.
Mr. Kirby told employees that when the FAA reduced arrival and departure rates in New York City on Saturday, the carrier couldn’t recover and canceled 9,000 flights over the weekend.
A big issue is passenger reimbursement for canceled flights. Federal officials have pushed for airline companies to provide better lodging and food vouchers for stranded passengers. Yet many airlines feel they should not have to foot the bill if it was not their fault.
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