Twitter’s approach to moderating users behavior has influenced the entire social media ecosystem. But Elon Musk seems intent to change the company’s trajectory.
This was in the early days of content moderation in a social media ecosystem with far fewer rules, but still, Twitter moved quickly to remove the video, preventing it from going viral, Wu said. Though GamerGate illustrated just how inept social media platforms were at protecting their users, Twitter’s prompt action served as an early example of the company’s relative willingness to address criticism and work to tamp down on abuse, Wu said.
This year, Facebook announced a 24-hour suspension of the account of Rep. Marjorie Taylor Greene, R-Ga., one day after Twitter permanently banned Greene for repeatedly spreading misinformation about COVID-19. “Twitter has historically served as one of the more forward-thinking social media platforms that has always tested new ideas and concepts,” said Jennifer Edwards, executive director of the Texas Social Media Research Institute at Tarleton State University.
“Free speech absolutism is a nice idea,” but the vast majority of content moderation isn’t controversial political discussion Musk posits it to be, and so these values don’t necessarily work in practice, Zhang said.
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