When Neale Gonsalves’ train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that al…
I booked a ticket on Trainline several weeks ago for a journey from Stockport, England, to London. When I checked the ticket on the day of departure through the Trainline app, it showed that the train scheduled for 2:24 p.m. had been canceled.There was another train leaving at 2:19 p.m., so I rebooked my ticket for that one. Trainline charged a change fee and a fare difference, even though the train had been canceled and Trainline didn’t inform me about this before departure.
Trainline is a ticket agent. Its records showed that you were traveling from Stockport, near Manchester, to London on a highly discounted ticket. Since you initiated a ticket change after learning of your train’s cancellation, Trainline says it can’t refund your tickets. “Remember to check the conditions of your ticket in case you can only travel with a certain operator/route,” it says.
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Travel solutions: Trainline charges a $43 change fee after train was canceledWhen Neale Gonsalves' train trip from Stockport, England, to London is canceled, he rebooks on another train. But Trainline, his ticket agency, charges him a $43 ticket change fee. Is that allowed?
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