Why did Airbnb ban Solange Reyner? The company won’t tell her. But will it tell this consumer advocate?
I recently received an email from Airbnb that it had removed my account from the platform.“Removal means that your account will no longer be accessible, and you won’t be able to create another one,” it said. “We want to assure you that we reviewed your case thoroughly before reaching this conclusion. As such, we won’t be able to offer you additional support on this matter at this time.”
Airbnb found me another accommodation at a hotel, and after two days of staying there, they realized that the listing wasn’t legitimate . I don’t see why I would get banned for that.— Solange Reyner, Kirkland, Wash.You should not get banned for any of this. Your host canceled your booking at the last minute, and another host had an illegitimate listing, neither of which was your fault.
In its Terms of Service, Airbnb says it may terminate your account for violating its terms or policies, violating applicable laws, or if “we reasonably believe termination is necessary to protect Airbnb, its members, or third parties.” Also, if your account has been inactive for more than two years, Airbnb may pull the plug on your account without even letting you know.
The two cancellations were a red flag of something happening during that Las Vegas rental — although I don’t know what.
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