Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City. Then he’s made to pay it again. What now?
I booked two flights through GoToGate from San Jose, Costa Rica, to Mexico City, and then to Oaxaca, Mexico.
GoToGate is an online travel agency, which means it is supposed to represent your interests . Even if there wasn’t time to sort out the luggage problem at the airport, the agency should have quickly refunded the extra fee. But again, no refund. By the time you contacted me, it had been more than a month.
One day, when enough passengers refuse to play along, airlines will stop this nonsense. Until then, you should know that airlines have built their entire business model on charging luggage fees. They will try to squeeze every red cent from you when you fly.
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