AeroMexico cancels Patrizia Azzellini’s flight and offers her a ticket credit, but she’d prefer a refund. Who’s right?
I recently booked a ticket on AeroMexico from Sacramento, California, to Sao Paulo, Brazil, with two stops in Mexico.
AeroMexico has given me two options: Either I accept a flight voucher, or I take the new flight. But I thought when an airline cancels a flight or makes substantial changes to someone’s itinerary, I’m entitled to a full refund, even for nonrefundable tickets. Can you help me?You’re correct; if an airline cancels your flight, you get a refund. That’s a Department of Transportation regulation.
Airlines would prefer you accept their new flights or a ticket credit, and you certainly can do that if you want. But you don’t have to. We had a problem with airlines pushing vouchers on passengers during the pandemic. Airlines said they couldn’t offer refunds because of “extraordinary” circumstances. But the DOT would not allow that and reminded airlines that they were required to offer refunds.
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Travel solutions: AeroMexico canceled my flight, but I want a refund, not a creditAeroMexico cancels Patrizia Azzellini's flight and offers her a ticket credit, but she'd prefer a refund. Who's right?
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