Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do — and is there a way to undo it?
Q: I was on a 10-minute Lyft ride to my friend's apartment in Toronto. Shortly after I arrived, I received a notification from Lyft that it was charging me $150 for damage to the car.
The photos don't have any metadata, so I don't know when they were taken. I told Lyft they could not use these photos as proof without any metadata. I appealed this to Lyft, but it closed my case and has insisted that I pay $150 for damages. Can you help me? — Debbie Kim, Toronto, Ontario, CanadaListen now and subscribe: Apple Podcasts | Google Podcasts | Spotify | Stitcher | RSS Feed | Omny Studio A: I'm sorry Lyft charged you for damage to one of its cars. When a ridesharing company bills you for damage, it should send ample documentation, including photos with metadata, to substantiate its claim. Lyft didn't do that.
My advice? Take"before" and"after" photos of the back seat of your Lyft ride. Make sure your phone or camera can record metadata — specifically time and location — so you can show Lyft the images if it asks.
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