Peter Holt prepays $66 for two checked bags on his Avianca flight from San Jose, Costa Rica, to Mexico City.
I ran into a problem on my flight from San Jose to Mexico City, which was on Avianca. I knew these were small planes, so I prepaid $33 for each checked bag. But when I checked in at San Jose, the agent had no record of my prepaid bags. I discussed it with them and showed my receipt. I even spoke to a supervisor. But I ended up having to pay $90 per bag.
People are also reading… A: GoToGate is an online travel agency, which means it is supposed to represent your interests . Even if there wasn't time to sort out the luggage problem at the airport, the agency should have quickly refunded the extra fee. At some point, you also dealt with a third agency called Mytrip, which is owned by the European online agency Etraveli Group.
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