Samsung's foldable phones are nothing short of an engineering marvel. But they are also fragile and tend to break. We talked to service experts to get a grasp.
Samsung is just a few weeks away from putting its fifth-generation foldable phones on the shelves. Of course, faster silicon, better cameras, and larger batteries are some of the iterative upgrades we’re all expecting. But more than anything, I hope Samsung has made the upcoming Galaxy Z Fold 5 and Galaxy Z Flip 5 a tad more durable.
Recommended Videos Repairing foldables in 2023 is still a chore These are not isolated incidents. I reached out to authorized Samsung service centers in four of India’s biggest metro cities – Bengaluru, Delhi, Mumbai, and Kolkata – to inquire about foldable phone problems. Another employee at a Samsung-authorized retail outlet in Kolkata bluntly told me that if the two screens on a tablet-style Samsung foldable are fine and you are only having issues with the hinge, continue using it as it is. “If you plan a servicing, it is going to cost you around INR 52,000 . So unless you are covered under warranty, I won’t recommend a repair unless you are afraid of further damage.
But it’s not just the Galaxy Z Fold series tablet-hybrid phones that are troubling buyers. There are scores of Galaxy Z Flip customers who have complained about display and hinge issues on the official Samsung Community Forum and Reddit. Miffed users again report that their phone never dropped or had a brush against a solid surface, but their warranty claims for replacement were declined, citing external damage. Going back a couple of years into the Galaxy Z Fold 3 or Flip 3 generation – and beyond – one can unearth even more durability-related complaints.
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