Break down defensiveness with graciousness.
This involves small gestures and an overall demeanor that allow for connection. For a senior leader — as well as any aspiring leader — this kind of communication is important in day-to-day interactions as well as in big, difficult conversations. You’ll find yourself enjoying stronger relationships and a respected leadership presence, as well as more creativity, resilience, and, ultimately, stronger leadership.Walking into an acrimonious situation is when I am at my kindest.
And, as a leader, others are always watching your communications, and if you are known to be someone who blows, you will be isolated from important negative news. An angry or volatile organizational culture makes it less likely that people will Giving recognition is as powerful for your peers as it is for those you lead. I sit on an executive committee and every time I see someone in the group recognized , I circulate it to the rest of the group. I do this because I admire the people I work with, and honestly believe what I’m saying. But I also believe that it makes me, the credit-giver, look good too: It communicates that I have the maturity and self-confidence to appreciate someone else.
During the pandemic, for example, my boss and I originated an idea with the other big pharmaceutical firms to create a pledge that we would all abide by certain high safety standards and refrain from cutting corners in our race to a vaccine. You can imagine my surprise when, at a conference in 2022, I heard someone from one of the other firms claiming credit.
This can be as simple as reaching out to a colleague and saying “Is now a good time to discuss our fall campaign?” . It could be giving some emotional context for news that could be perceived in different ways.
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