In the 2022 tax filing season, the IRS’ customer service workers were able to answer about 10% of the approximate 27 million phone calls people made during open hours, according to an IRS watchdog’s look at operations through March.
For roughly a year, Jonathan Baer watched a paper folder full of tax-related paperwork slowly grow as he chronicled his efforts to get his 2020 tax refund.
The money for the IRS — which would supplement annual Congressional appropriations — is supposed to boost the number of audits on wealthy people and corporations, upgrade IRS technology, improve its customer service and rebuild its ranks. The agency says its full-time head count last year was almost 79,000, a roughly 13% decrease from the size in 2012.
According to Senate Democrats’ breakdown of the $80 billion earmark in the Inflation Reduction Act, the money would be approximately carved into: At the American Institute of CPAs, Edward Karl, vice president of tax policy and advocacy, doesn’t knock the importance of audits, tax enforcement and other investments for the IRS. But “given the backlog and three filing seasons of horror, heading into a fourth filing season with the backlog still not finished, is that enough money?” he said pointing to the $3.1 billion for taxpayer services. “It feels like it’s not.
But taxpayers have very specific questions based on very specific circumstances, so it often gets to a point where they want to speak with people at the IRS, not a chat bot, Olson said. “They don’t want a canned answer,” she told MarketWatch. The potential for $80 billion is very good to hear, said Janet Holtzblatt, senior fellow at the Tax Policy Center. Still, she added, there’s nothing in the proposed legislation that would stop lawmakers from doling out less to the IRS annually knowing that the supplemental money from the Inflation Reduction Act was coming.
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