Some jobs just need the human touch to work, even with automated assistance | Opinion
In the heart of Kyoto, Japan, sits the more than 400-year-old Kodai-ji Temple, graced with ornate cherry blossoms, traditional maki-e art—and now a robot priest made from aluminum and silicone.
What is credibility, and why is it so important? Credibility is a counterpart to capability. Capability describes whether you can do something, while credibility describes whether people trust you to do something. Credibility is one’s reputation as an authentic source of information. Over the past two years we have partnered with places of worship, including Kodai-ji Temple, to test whether this lack of credibility would hurt religious institutions that employ robot priests. Our hypothesis was not a foregone conclusion. Mindar and other robot priests are spectacles, with wall-to-wall video screens and immersive sound effects. Mindar swivels throughout its sermons to make eye contact with its audience while its hands are clasped together in prayer.
We think that these studies have implications beyond religion and foreshadow the limits of automation. Current discussions about the future of automation have focused on capabilities. The website Will Robots Take My Job? uses data on robotic capabilities to estimate the likelihood that any job will be automated soon. In a recent editorial, administrators at Singapore Management University argued that the best path to employment in the age of AI was to cultivate “distinctively human capabilities.
Education might also suffer from the credibility penalty. The Khan Academy, which publishes online tools for student education, recently released a generative AI, called Khanmigo, that provides developmental feedback rather than straight answers to students. But will these programs work?
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