Etsy seller Kristi Cassidy says that the company is trying to turn into an Amazon 2.0 but given that most Etsy sellers are vintage sellers and people doing handmade products, it is impractical
I don’t see how that fee increase is related based on how customer service for sellers is going“I needed proper help with a legal issue earlier this year, and it took me two months to get a response,” Furuya said. “When I heard about the increase in seller fees, I didn’t think the price was that much, but they are claiming the increase is to help support sellers better, but I’ve only seen that get worse.
Brooklyn-based costume and swimwear designer Courtney Gamble, founder of MessQueen New York, has been an Etsy seller since 2010. She joined Etsy because she found the platform seamless, but over the years she’s found it increasingly frustrating to use. Gamble said if Etsy sellers were to form a union, she would look into it, and she’s hoping there will be some form of protection for sellers soon. “The sellers’ concerns need to be at the forefront of Etsy because without us they don’t have a marketplace,” she said.
Etsy pushed sellers like Grippen to raise the cost of their products to essentially pass the cost of items onto customers. Grippen says this was unfair to her international customers because “International customers would be buying items and paying for both U.S. shipping on top of international shipping. 1/4 to 2/3 of my customers are international, and this would alienate them. I love my international customers because they leave me great reviews, and I don’t want to risk losing them.
Kittynaut became frustrated with Etsy in 2015 when the platform raised its transaction fees from 3 percent to 5 percent. She says what Etsy does to sellers is “fee them to death.” Her biggest frustration with the platform is how they promised not to have resellers, but lately mass-produced, injected molded products like things sold on Ali Express have made their way onto the platform.
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