The CEO of United Airlines says that after a year of disrupted flights and lost luggage, passengers could expect more of that in 2023. “The system simply can’t handle the volume today, much less the anticipated growth,” he says.
As the pandemic swooped in, air travel was among the industries most affected, as more than 90% of flights were grounded. Bloomberg Newsthat some 400,000 global airline industry workers were set to lose their jobs as a result of the pandemic.
“The pilot shortage for the industry is real, and most airlines are simply not going to be able to realize their capacity plans because there simply aren’t enough pilots, at least not for the next five-plus years,” United's Kirby said on a quarterly earnings call last April. Travelers check in at an automated counter at Logan International Airport on Jan. 11, 2023, in Boston.There is near-universal agreement that the infrastructure underpinning segments of America's air travel system is outdated and vulnerable. That was on full display at the start of the year when a technology issue at the Federal Aviation Administration caused all planes to be grounded.
“There’s a great deal of work needed to reduce the backlog of sustainment work, upgrades and replacement of buildings and equipment needed to operate our nation’s airspace safely,” FAA Deputy Administrator Bradley Mims said last April. "I would like to see an audit of where the money is," Hudson told NBC News."DOT has gotten an enormous increase, and either it's not being spent, or it's being spent on other things than what’s causing cancellations."“to hire technical talent as quickly and effectively than in the past.”
In the meantime, flyers in the U.S. will remain at the mercy of their individual airline. Already, U.S. airline passengers enjoy fewer rights than passengers in Europe, according to Eric Napoli, vice president of legal strategy at, a European-based consumer rights advocacy group. While European passengers are entitled to as much as 600 euros when there’s a flight disruption of more than three hours that’s not outside an airline’s control, travelers on U.S.
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