All U.S. airlines outline the rules for refunds, delays and cancellations, overbooking and other customer issues on their websites. Here's what you should know.
Maintenance issues and air traffic control delays are the other major factors that cause planes to arrive late.
Pilot unions have argued that major problems plaguing the airline industry over the last several months are a result of carriers scheduling too many flights after running reduced operations because of COVID-19. That means there are fewer pilots around to make up for pilots sidelined by bad weather.When flights are delayed or canceled, passengers are often left at the mercy of airlines, both for getting to their destinations and for getting compensation.to the U.S.
Hudson recommends complaining on social media. “You can also go on Facebook and social media and they carefully monitor those accounts,” Hudson said. “Sometimes you will get better results.” Suing the airline or complaining to the Department of Transportation are the only alternatives left, but suing an airline can be expensive, and a complaint can often take years to resolve. Hudson still pushes passengers to file official complaints if there is a problem because those complaints are sometimes key in helping regulators determine when to pass new rules.All U.S. airlines outline the rules for refunds, delays and cancellations, overbooking and other customer issues on their websites.
, “If you decide not to fly because your flight was delayed or canceled, we’ll refund the remaining ticket value and any optional fees.”has similar rules for delays, cancellations and diverted flightsBut Hudson also says that in the event of delays, passengers can try taking their tickets to another carrier, which will sometimes honor the ticket and then charge the initial airline later. However, that usually doesn’t work with ultra-low-cost carriers such as Frontier and Spirit.
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