Ticketmaster can’t shake off its bad reputation after fumbling the presale for Taylor Swift’s Eras Tour, with more than two dozen of the singer’s fans filing a lawsuit accusing the company of violating antitrust laws and committing fraud.
The lawsuit, filed in a California court on Friday, accuses the company of an alleged breach of contract, specifically pointing to the “ticket sale disaster” that ensued in mid-November after Ticketmaster’s site crashed due to the high volume of users trying to purchase presale tickets. The overwhelming number of ticket sales caused the company to cancel its public ticket sale on Nov. 18 due to “insufficient remaining ticket inventory.
The lawsuit also accuses the company of purposely misleading fans by allowing “scalpers and bots” to access the presale that caused more codes to be distributed than the number of allotted tickets. The company then scheduled the general ticket sale “knowing they would not have the quantity necessary,” the suit states.
Roughly 3.5 million fans registered for the tour’s presale that was set to open on Nov. 15, marking the largest registration in the company’s history. However, only 2.4 million tickets were able to be sold during the sale, and the general sale was subsequently canceled — leaving millions of fans disappointed.
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