Some taxpayers using a website that facilitates credit card payments for the IRS say their payments were misdirected and fixing the errors took weeks or months. MORE ⬇️
PayUSAtax is approved by the IRS to help taxpayers who want to use credit and debit cards or PayPal. Two other companies are approved to provide similar services. The IRS will not directly take these electronic payment methods.
"They stole my money," said Cecelia Johnson. She also got a dreaded IRS letter. Johnson provided a credit card statement showing payUSAtax took her $1,200."One day when I was off from work, I stayed on hold for four hours to where it would not let me talk to anybody," Cecelia said.ABC15 Investigator Melissa Blasius called payUSAtax's customer service line last week and waited two hours on hold with no answer before their call center closed for the day.
Thompson, who had paid through her PayPal account, had been able to get a refund within 30 days according to Catalis. "Where there are issues, typically, it's because the taxpayer made it simple data entry error, like an incorrect social security number." Eric Johnson said.
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