Dozens of migrant families are splitting up at Mexico's northern border as they struggle to secure U.S. asylum appointments on a government app beset by high demand and persistent glitches, migrants and advocates say.
The challenges for families have struck a nerve for some migrant advocates who recall the separation of families under Republican former President Donald Trump, which the Democratic Biden administration heavily criticized.
The CBP One app, named after the acronym for Customs and Border Protection, offers the only way for migrants at the border to request exceptions to a COVID policy called Title 42 that since 2020 has restricted asylum access. Migrants previously needed advocacy organizations to apply on their behalf.About 22,000 migrants were granted exceptions to Title 42 and allowed into the U.S.
As soon as appointments opened at 7 a.m., they tapped their smartphones anxiously, competing to sign up for slots quickly.Along the border, the daily frustration of error messages and frozen screens on top of spotty internet, outdated phones and confusion around the multi-step process is taking a toll.
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