Starbucks is modifying its open bathroom policy that allowed anyone to use the restroom at its stores. Instead, employees now have the option to close bathrooms if there are safety concerns.
Starbucks is modifying its open-bathroom policy that allowed anyone to use the restroom at its stores. Employees now have the option to close bathrooms if there are safety concerns.in a Philadelphia Starbucks in 2018. The Seattle-based coffee chain announced Monday that store employees would be able to close bathrooms if it wasn’t possible to maintain safety., including one in Center City.
In 2018, Rashon Nelson and Donte Robinson were waiting for a business associate at the Starbucks at 18th and Spruce Streets. During a television appearance at the time, Nelson said he had asked to use the bathroom but was denied access because he wasn’t a customer. A manager called police, telling authorities that the two men refused to leave after she told them they couldn’t stay in the store without buying anything. The two were then arrested.Minutes after the call, a radio dispatcher said a “group of males” was “refusing to leave.” Shortly after, a man can be heard saying that a “group of males” was “causing a disturbance” before requesting backup, along with a supervisor.
The arrest sparked international outrage and protests. Starbucks executives apologized and pledged to have racial-bias training. Starbucksin the wake of the controversy. Other changes implemented this week at Starbucks stores include providing safety trainings for employees such as active shooter training and clear policies and procedures for dealing with disruptive behaviors and guidelines for when to call 911. Starbucks also said it would be providing employees mental health benefits such as online therapy sessions, meditation apps, paid sick time, and free counseling for stores that had experienced a “critical incident.
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