Southwest Airlines expects to return to normal operations this week after slashing about two-thirds of its schedule in recent days.
Ashlyn Harmon of New Orleans searches for her Southwest Airlines bags amongst hundreds of others at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, 2022, in Chicago. Harmon said her family's initial Southwest flight was cancelled on Christmas so they rebooked on American Airlines, although Southwest still shipped their bags to Midway."We rebooked ourselves," she said.
Other airlines are back to full strength. Delta, American and United together canceled around 30 flights by late morning, according to tracker FlightAware. Southwest has acknowledged that it has inadequate and outdated technology that can leave flight crews out of position when bad weather strikes. Speaking to reporters a month ago at Southwest headquarters in Dallas, a relaxed and jocular Jordan spoke in glowing terms about the airline’s culture and customer service. He outlined five priorities, including modernizing the airline’s technology for scheduling pilots and flight attendants.
“We have a lot of crews moving all over the country,” he said then. “If they get reassigned — they need to go to a different city or different flight than they thought, or they get reassigned to a new hotel — somebody needs to call them or basically in the airport chase them down and tell them what their re-route looks like.The federal government is investigating what happened at Southwest.specifically for stranded travelers, and it invited customers to submit receipts for unexpected expenses.
The airline has not given an estimate for how much revenue it has lost and how much extra cost it will incur – Transportation Secretary Pete Buttigieg and some members of Congress are demanding that Southwest pay stranded travelers for hotel rooms, meals and replacement flights they booked on other airlines.
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