Southwest passenger claims flyers taking advantage of airline’s wheelchair policy in 'pre-boarding scam'
on Sunday, he allegedly saw a similar situation, according to Twitter. He claimed that 14 people on this trip requested wheelchairs, but only six used them to deplane.
"The wheelchair scam continues this morning. How do [sic] a family of 'C' boarding Pre-board? Get grandma to sit in a wheelchair. Now the whole family gets to accompany her," he continued. Southwest told Paul on Twitter that its pre-boarding policy is in compliance with Air Carrier Access Act requirements and works "to provide appropriate accommodations" for everyone that flies with them.
According to the DOT, the ACCA is "a law that makes it illegal for airlines to discriminate against passengers because of their disability."
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