The Social Security commissioner sets the tone for how services are provided and how staff is allocated to provide those services for the government agency.
For reasons that will become clear at the end of this column, I am updating another column I wrote about four years ago.
People are also reading… Yet, almost no one knows who these people are. Most folks can probably name the FBI director or the head of the CIA. But SSA is one of the many federal agencies whose top dog might as well be named “Underdog.” Who heads the VA? Who is the Commissioner of the IRS? Who runs the Federal Highway Administration? How about the Bureau of Labor Statistics? The heads of these and so many other federal agencies are almost always nameless political appointees.
But let’s be honest about that. The issuance of Social Security checks is pretty institutionalized. It’s built into the nature of the bureaucracy. Social Security checks have gone out on time every month for about 88 years now. Donald Duck could be the Commissioner of Social Security and the checks still would go out like clockwork each month. After all, commissioners come and go.
This is an issue that has always puzzled me. I mean, if any private business was growing by 10,000 new customers every day, they would be hiring lots of new staff to deal with the increased workloads. Before I get to the new big boss at the SSA, I must make this point. A long time ago, a chief of staff for one of the Social Security commissioners told me this. “Tom, when a Democrat is president, you will get a good commissioner of Social Security. When a Republican is president, you will get an ineffective commissioner of Social Security.” This seemingly biased analysis carried a bit of weight with me because the chief of staff who told me this was himself a Republican political appointee.
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