Self-checkout machines begin requesting tips from customers -
Companies such as bakeries and coffee shops, as well as vendors at airports and sports stadiums, are asking customers if they’d like to tip after completing their order — despite not interacting with any employees.
William Michael Lynn, a professor of consumer behavior at Cornell University, said businesses are using the passive request as a way of introducing “tip creep” into everyday transactions. “Just the prompt, in general, is a bit of emotional blackmail,” Garrett Bemiller, 26, told The Wall Street Journal after he was asked to add a 10% to 20% tip on his $6 water bottle at an airport self-checkout machine.
Experts who spoke with the newspaper said the tips aren’t guaranteed to go to customer-facing workers. That’s because the protections for tipped workers in the federal Fair Labor Standards Act don’t cover tips received through machines.
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