Think of this new team as a group of school hallway monitors. There are about 853 of them scattered throughout areas that need the most attention.
"We do well in uncomfortable situations," he said. "I 'm comfortable being uncomfortable because I don't see an angry person, I see a hurt person, I don't see a violence, I see trauma and that's what we're going to bring, that kindness that relationship."
This new team is different from the Street Crisis Response Team you already see answering emergency behavioral health calls. HEART is like the middleman between the person on the street and that crisis team. They will be out from 7 in the morning to 7 p.m. on weekdays and until 3:30 p.m. on weekends.But as we've seen in cellphone videos, most of the erratic behavior occurs at night. We asked the mayor why not have HEART responders out on the streets then?
"Let's be honest, we have to make sure the people we're asking to go out there and put their lives out on the line feel safe," she said. "Would you feel safe going out there in the evenings and not having a whole presence of people or day like? Night is challenging."
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