Law enforcement officers are on the go when answering most calls, but when it comes to mental health situations, they’re trained to slow down and engage.
Danny Herrera is part of the San Antonio Police Department’s Mental Health Unit. He said every officer is trained to figure out what’s in front of them as they arrive at a scene.
It’s a different approach, but it’s one the community has been asking for to safely end situations involving mental crisis calls. Herrera is part of a specialized unit that follows up with people and families involving a chronic person with ongoing issues. He shows up in plain clothes to engage with the person.
“From there, we will actually engage with these individuals to actually provide long-term stabilization. Sometimes you can’t resolve that call within that one time,” he continued. “It becomes an issue where you need to go ahead and engage with this person over months and sometimes years.”
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