Residents in North Austin neighborhood that flooded says claims are getting denied

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Residents in North Austin neighborhood that flooded says claims are getting denied
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Residents say their homes flooded because the city didn't maintain the creek system, especially after the February ice storm. Now, their frustration is mounting because they say every way of trying to get help is a dead end.

Residents say their homes flooded because the city didn't maintain the creek system, especially after the February ice storm. Now, their frustration is mounting because they say every way of trying to get help is a dead end.

for assistance even after a 45-day deadline had passed. Of the ones who did file claims, they say their claims have been denied. "It's a complete slap in the face. What has the city done for us?" resident Ryan Albright said.Residents on Mearns Meadow Boulevard in north Austin are still in the process of rebuilding their homes after their neighborhood flooded due to a culvert clogged with leftover winter storm debris.

"The entire first section is false. They claim it's a natural disaster, even though that was caused by the negligence of the city. They claim they've been in constant contact with victims, they have not," he said.

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