As it entered the third week since a data breach locked hosted Exchange customers out of...
SAN ANTONIO — As it entered the third week of an email service outage caused by a ransomware attack, Rackspace Technology Inc. said Friday it will begin restoring customers’ access to their data in the next two days.
Prewitt couldn’t say how long it would take for all customers to regain access to their data, the loss of which has been a major concern for affected users. Also Friday, Prewitt said Rackspace continues to work with Austin-based cyber security firm CrowdStrike to conduct an internal forensic investigation of the attack. Earlier, Rackspace said CrowdStrike had determined the breach is isolated to the Exchange server and no other products or customers were affected.Earlier in the week, Chief Security Officer Karen O’Reilly-Smith said the company expected to complete its investigation this week.
On Monday, an outside advisor to Rackspace said the company identified the culprit only as “a criminal, financially motivated group — a known ransomware group.” The company has not specifically identified the attackers, disclosed what they were seeking or said whether the company is paying a ransom to retrieve access to data. Also unclear is how the attackers gained access to Rackspace’s servers.
On Friday, he said three-quarters of affected customers had the ability to “send and receive mail” through Microsoft 365, but without access to archives and data stored on Rackspace’s hosted Exchange servers.
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