DFW Airport offers up to 50% off on prepaid parking but some North Texans say they had problems receiving the discount. NBC 5 Responds helps solve their problem and has tips for you.
Travel can be expensive so saving on small things like parking is a big deal. Elisabeth Yabuki and her husband prepaid for parking at Dallas-Fort Worth International Airport online and cut their bill in half. Upon arrival, the garage they chose was full. Their information was taken by an attendant of another garage who said they wouldn't be charged again.
Neither customer was able to get a refund so they both reached out to NBC 5 Responds for help. After we contacted DFW Airport, both were refunded their double overpayments of $145 and $162.Sign up for NBC DFW newslettersIn a statement DFW Airport said, in part,"DFW Airport sincerely regrets what happened to these few online, prepaid parking customers.
When purchasing online, check that your license place information and toll tag linked are entered correctly. When at the airport, use your QR code given to enter and exit the garage. DFW Airport says if your first choice garage is full, you are free to park in another available DFW Airport garage.
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