Polestar certainly went the extra mile to repair Wayne's EV by tracking down the mystery cause of his 'propulsion warning'.
Wayne Moore and I met at the Australian Electric Vehicles Association BBQ on a sunny Brisbane morning. When I told him I wrote for, he was keen to tell me his story. Wayne’s Polestar 2 — long range, single motor, with the Pilot and Plus packs — was delivered April 2022. He has had some difficulties with the car, as detailed below. However, he is more than impressed with the tenacity and problem solving skills of the Polestar technicians.
“A couple of weeks later , they told me the issue was resolved and wanted to deliver the car to me. However, I was about to go overseas for a couple of weeks. I wanted them to keep the car and test it, with the 4 or 5 trips between failures in mind. A week later they gave me an update that everything was going well, then a few days after that, confirmed that the issue had recurred.
“I spoke to the Customer Service Manager I had been dealing with and advised that I was going away at Christmas with the camper trailer, and if I wasn’t going to get my car back, then I needed to make alternate plans. Polestar said they expected my car to be ready in good time, but just in case, they would fit a tow bar to the loan car. This was done the following week.
“First week of January, I got a message from Volvo that the repair had been successful and they had performed a couple of drives with no issues. But as per my original notes, they wanted to drive it some more before returning it. So all being well, I should now get the car back tomorrow, Jan 9th.”I am happy to report that Wayne did get his car back a few days ago, has test driven it multiple times, and everything is working fine.
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