A Hurst mother has 1,000 fewer reasons to worry tonight. She had sent a cell phone back to the carrier using their pre-paid label, but the phone went missing. She had two choices: pay a hefty penalty or get FOX 4 on her side.
She had sent a cell phone back to the carrier using their pre-paid label, but the phone went missing. When it was time for Zara Herrera to upgrade her iPhone 12, she said it was an easy call to make.Here's why.
She received a notice pointing to a penalty of roughly $1,000 for the missing device. Herrera called the carrier immediately, who pointed to possibly protracted processing times. "I receive another email saying they never received the phone again, and I owe them $1,000," she said. "That's a lot of money. And they tell me, AT&T, that they are going to send me to collections."
FOX 4 was able to work directly with AT&T to get Herrera's account properly credited, even though a company spokesperson said "There was nothing to indicate that this device was sent back to us. We are crediting this customer's account as a courtesy." They report missing phones and missing credits and accounts subject to collections with four-figure balances all after using AT&T’s own pre-paid shipping label to send back a device. Many of the concerns were posted to AT&T's own website.
Argentina Últimas Noticias, Argentina Titulares
Similar News:También puedes leer noticias similares a ésta que hemos recopilado de otras fuentes de noticias.
Kylie Jenner addresses the 'misconception' that she got lip fillers because she's insecureKylie Jenner is speaking out about the “misconception” that she gets lip fillers because she is an “insecure person.”
Leer más »
Indiana woman fights credit union lawsuit over $200 she says she was scammed out ofCBS 2 tried to hear the credit union's side of the story, but employees were not interested in talking.
Leer más »
Video: Ex-Fox anchor reveals why she hoped Dominion wouldn't settle with Fox News | CNN BusinessFormer Fox News anchor Gretchen Carlson joins CNN's andersoncooper and reacts to the media company's $787 million settlement with Dominion Voting Systems. Watch:
Leer más »
How a Missed Tummy Tuck in Mexico Led to a Deadly KidnappingWithin minutes of riding into Mexico in a rented white minivan last month, Latavia McGee knew that she was lost. She and three of her closest friends — close enough that she called them brothers — had driven from South Carolina to Matamoros in the state of Tamaulipas so that she could get a tummy tuck procedure. It was a journey she had made once before, as part of a wave of American women seeking cosmetic surgery across the border. But this time, she was running late, had no phone service and h
Leer más »
Did Rihanna Just Tease Her Upcoming Met Gala Look?There's no confirmation she'll attend, but she has the theme on her mind.
Leer más »