'I trusted them and now I want them to do the right thing.'
Kurtz said she paid CLE Door and Gutter Company of Lakewood $3,000 down on a new garage door back in 2021, but said installation delays have caused her nothing but frustration. Kurtz said she needed to go to a larger garage opening so she could safely park the custom Ford Explorer her husband bought her just before he suddenly passed away.
Travis Taunton of Cleveland reported a similar experience after he said he put $3,000 down in 2021 on a new rear door and screen door for his home. Angry consumers even set up their own Facebook page hoping it would trigger a company response and a refund. Some consumers on the Facebook page reported the company did finally step forward and gave them their money back.
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