'It affected all of them in their own unique ways': Remembering the courage of Glenview 911 dispatchers on July 4 GlenviewVillage
Annie Marchiafava asked an employee she manages at the Glenview Public Safety Dispatch Center if they would like to talk about the events of July 4, 2022. Ever since that first call came in at 10:14 a.m. from a police officer who reported shots fired at Central Avenue in Highland Park, feelings remain tender among dispatchers who worked up to 18-hour shifts that day when the city was rocked by a mass shooting.
"You have to imagine, one of the telecommunicators working in the south center didn't know any of this was going on until the 911 call he answered was from a relative of one of the victims who had just been shot and killed right next to that person," Reynolds said. Reynolds, also president of the Illinois chapter of the Association for Public-Safety Communications Officials, noted the Regional Emergency Dispatch"RED" Center in Northbrook, a divisional headquarters for the Mutual Aid Box Alarm System ,"definitely played a part" supplementing response such as dispatching ambulances.
"Many of them reported to work not even being notified," Reynolds said."They heard what was going on and responded into work knowing their assistance would be needed."
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