MTA Heroes James Cutolo, Juan Roman organize important messaging for commuters

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MTA Heroes James Cutolo, Juan Roman organize important messaging for commuters
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This week's MTA Heroes James Cutolo and Juan Roman have both been with customer service and operations support for over 30 years.

This week's MTA Heroes are James Cutolo and Juan Roman.James and Juan serve vital roles as they provide customers with real-time important information, that passengers need as they travel throughout the system.

They also organize important messaging needed for passengers and take immediate action to update information when it's required.

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