More guests are spending big for hotel stays, then encountering a problem with their rooms. Someone will fix your broken shower–eventually.
Guest complaints are rising about broken air conditioners, showers and more as hotels struggle to fix them quicklyDelayed renovations, labor shortages, supply-chain snarls and general wear and tear are colliding with
, leaving some guests frustrated by what they feel are rooms undeserving of hefty price tags. Hotel rooms cost an average of 13% more compared with the same period in 2019, according to hospitality data and analytics company STR.
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