Microsoft Exec: My 2-Step Rule for Having Hard Conversations at Work

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Microsoft Exec: My 2-Step Rule for Having Hard Conversations at Work
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Chris Capossela has spent his 31-year career at Microsoft mastering the art of communication, even serving as a speechwriter for Bill Gates for two years.

Think of the"draft" section in your inbox as your new work best friend: a place to share your unfiltered thoughts and feelings without judgment that you can revisit and revise at a later date.

"I write all my thoughts about the situation down in an email draft that I can work on and get to be as tight, well-written and emotionless as I can," he says."When people can take the time to hone what they want to say, it always goes better than if they're just doing it verbally off the cuff." For example: If you're asking for an overdue promotion, Capossela says, the final version of your script might say,"Hey boss, I'd really like to talk to you about my career progression, I would love to know what it would take for me to get to the next level. I'd love to meet with you and hear your thoughts on what those steps might look like. Please let me know when you are available.

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