“Since the pandemic, MTPD has seen a 40 percent increase in people in need of mental health assistance.”
“Metro is “Working Differently” to launch several public safety initiatives that will strengthen and support customer safety and community service for those who use our transit system.
“We’ve been listening to customers over the past two months, and it’s clear that a better, safer customer experience is paramount to rebuilding ridership and customer trust,” said GM and Chief Executive Officer Randy Clarke. “The steps we are taking are part of a larger framework that enhances the work MTPD is already implementing to improve Metro daily.”
. They’ll be paired with an MTPD officer or Operating staff to respond to customers with mental health disorders, intellectual or developmental disabilities. Metro will also implement a new Customer Experience Liaison outreach program to enhance staff visibility in stations and to make Metrobus and Metrorail an easy and seamless experience. CXL staff will wear easily identifiable uniforms and be in Metrorail stations and at Metrobus transit center throughout the system. Their support will be particularly valuable during special events and service disruptions.
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