McDonald's restaurants will transition away from self-serve beverage stations by 2032 in favor of having customers order refills at the counter, McDonalds said.
"It’s an evolution towards convenience and the growth of digital service," franchise owner Mikel Petro told the newspaper. Petro and his family own and operate 15 McDonald's restaurants in central Illinois. Soda fountain with drink cup visible at McDonald's restaurant in Lafayette, California, March 14, 2022.
Ditching self-serve also limits opportunities for theft, removes clutter from the dining room and allows McDonald's to place a bigger emphasis on having customers served at the table when dining in. For instance, Chick-fil-A is testing out two new concepts in Atlanta and New York that are geared toward mobile ordering. One concept is a pick-up-only service where customers order and pay online before picking up their food. The other concept uses an elevated kitchen that sends orders to a four-lane mobile order drive-thru underneath.
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