Scott Kirby says he regrets chartering a private jet to fly to Denver at a time when his airline had canceled thousands of flights and left some passengers stranded for days.
United CEO Scott Kirby has issued a mea culpa after he charted a private jet to get from New Jersey to Colorado while his airline canceled thousands of flights and left many passengers stranded in airports for days. “Taking a private jet was the wrong decision because it was insensitive to our customers who were waiting to get home,” Kirby said in a statement.
“I sincerely apologize to our customers and our team members who have been working around-the-clock for several days—often through severe weather— to take care of our customers... I promise to better demonstrate my respect for the dedication of our team members and the loyalty of our customers.” United said in a statement that the company did not pay for the cost of Kirby’s charter flight.
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