If your flight is canceled or delayed, do you deserve a meal voucher or refund? It hasn't always been easy to find out, but the Department of Transportation now spells it out for travelers with an interactive dashboard.
already require airlines to offer customers a refund if their flights are canceled for any reason, but each airline's policy can vary when guests choose to rebook and what else they might be entitled to beyond a refund in the event of certain kinds of cancellations.
"We've always done what was asking people to do," JetBlue CEO Robin Hayes told USA TODAY last summer."We've provided hotel accommodation where we can for customers that are disrupted for controllable reasons. We've been providing, this summer, meal vouchers for delayed flights in airports ... We booked customers on American Airlines and our partner airlines where that makes sense. So for us, it was really just codifying what we've been doing.
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