Meet Holly. Her specialty is taking drive-thru orders and she sounds just human enough to do it smoothly while signaling that customers are talking to a robot.
Fast-food restaurants wrestling with finding workers are turning to a helper named Holly, who is being deployed by a Denver technology company. Her specialty is taking drive-thru orders and she sounds just human enough to do it smoothly while signaling that customers are talking to a robot.conversational artificial intelligence platform, “Holly,” is taking orders at some Hardee’s and Carl’s Jr. restaurants in Colorado and four other states.
Holly can even upsell while taking orders. Carpenter said the AI follows scripts similar to those used by employees, such as asking about converting entrees into combination meals or small meals into medium or large ones. When Valyant tested its technology at Denver-area fast-food restaurants in 2019, Carpenter said customers would pull up to the window and say “Oh, you have this robot just because you’re trying to get rid of people.”
during the worst of the coronavirus pandemic often cut their hours or closed days during the week due to staff shortages. Not having enough people is still a problem. Mas Torito, district manager at Kokoro Restaurant, said in an email that the company has ordered terminals that will allow customers to place their own takeout orders and is looking at using AI to help with drive-thru and online orders. Torito said while about 80% of Kokoro’s staff has been with the company for a while, there has been high turnover of the remaining 20%.
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